FREQUENTLY ASKED QUSTIONS & ANSWERS

HOW LONG WILL MY ORDER TAKE?
We aim to complete all embroidered orders within 7 to 21 working days. (This could possibly be longer during busy and holiday periods, and where stocks are low)

HOW DO I KNOW MY ORDER IS READY?
For collection: an email will be sent when the order is complete and ready to be collected.
For delivery: a dispatched email will be sent and your parcel will be delivered within the following 7 days.
Please ensure to use an accessible/correct email address when placing an order.


WHERE DO I COLLECT MY ORDER? 
Unit 4D
Airport Industrial Estate
Wick
KW1 4QTOur store address:

WHEN CAN I COLLECT MY ORDER? 

MONDAY CLOSED
TUESDAY CLOSED
WEDNESDAY 0900-1700
THURSDAY 0900-1700
FRIDAY 0900-1700
SATURDAY 0900-1700
SUNDAY CLOSED


CAN I RETURN EMBROIDERED ITEMS?
Printed and embroidered goods ordered by customers incorrectly, ie size or colour, will not be exchanged.

DO I HAVE TO ORDER ONLINE?
We only accept orders online via our website - If you are unable to order online please contact your school
and ask if they are able to assist.


HOW LONG DOES IT TAKE TO RECIEVE MY REFUND?
Refunds take 3-5 working days. This will appear in the account you originally purchased with.

CAN I AMEND/CANCEL MY ORDER?
Amendments or cancellations must be made within 24 hours of placing your order. These can be made by phoning: 01955 602 884 or by emailing: sales@highlandworkwear.com.
Please ensure you provide us with your order number or correct full name.  


CAN I RETURN PERSONALISED ITEMS?
Items purchased which have been personalised ny name or other form may only be returned if faulty or incorrect.
Please note that Highland Workwear cannot be held accountable for typing mistakes made by the customer.


WHAT SIZE SHOULD I ORDER?
Each item on our website provides the size guide below the image.  

SIZE GUIDES

RUSSEL (JERZEES SCHOOLGEAR)
 
               
Age (Years) 1-2  3-4  5-6  7-8 9-10 11-12 XS S M L XL
Height (cm) 90 104 116 128 140 152
Chest To Fit (cm) 51-56 56-63 63-71 71-76 76-81 81-86 87-92 92-97  97-102 102-107 107-112
R160 KIDS JACKET
Age Height (cm) Chest (cm)
2-3 88-96 50-53
3-4 96-104 55-57
5-6 108-116 59-61
7-8 120-128 64-67
9-10 133-140 70-73
11-12 144-152 76-79
13-14 156-164 82-87

GILDAN 18600B ZIP HOODIE

Sizes Width (CM) Length (CM)
XS 39 51
S 41 55
M 44 58
L 46 62
XL 49 66